Automate Query Resolution: Create triggers based on events, intents, and entities to initiate conversation flows, resolving queries without the need for human intervention.

AI-Powered Understanding: Leverage AI agents with large language models (LLMs) to interpret complex, unstructured messages and provide accurate solutions, or automatically assign cases to agents based on the specific use case.

Context-Driven Actions: Determine the best course of action based on user history, context, and customer interactions for a seamless experience.

Instant AI Deployment: Deploy dynamic AI agents across multiple channels quickly and effortlessly, with no training required.

Optimize Knowledge Bases with AI: Transform your existing knowledge base into a dynamic resource by allowing AI agents to extract and curate responses based on user queries

Seamless Human Handoff: Enable smooth transitions from AI to human agents, supported by an AI copilot that provides sentiment detection, coaching insights, tone adjustment, and more.

Streamline Data with AI Agents: Utilize dynamic AI agents to automatically upload transcripts, summaries, and other ticket metadata from the support portal to your CRM or system of records.

Empower Self-Service: Leverage a search-based support portal that allows customers to resolve queries independently, reducing the need for human intervention.

Boost Customer Satisfaction: Track progress with user funnels to visualize customer journeys, identify areas for improvement, and enhance engagement.

Make Data-Driven Decisions: Leverage key insights from customer conversations and bot analytics, including user feedback, top customer flows, user acquisition details, and bot performance metrics, to drive impactful improvements.