Slash Operational Costs by 60% with AI-First Customer Service Automation

Streamline your support operations, accurately address customer inquiries across 35+ channels, and significantly reduce support costs with our advanced unified customer service platform.

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90% automation within 30 days

40% increase in CSAT

50% boost in agent productivity

In-house LLM with <1% hallucination rate

90% TICKET DEFLECTION WITH AI

Provide industry-leading accuracy when addressing customer queries

Automate over 1,000 routine queries and transfer only complex cases to live agents with context, cutting ticket handling time by 35%.

Powered by ASG Platform's industry-first Generative AI system, our dynamic AI agents maintain less than a 1% hallucination rate, offering precise, reliable answers.

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60% Increase in Customer Satisfaction

Move beyond simple FAQ responses to manage dynamic customer scenarios

By understanding the context of conversations, Orchestrator LLM, our in-house AI agent model, makes real-time decisions to manage goal-based interactions. Automate entire workflows like purchasing or rescheduling, allowing AI agents to take actions instantly.

Boost Agent Productivity by 50%

Agent assistance driven by the latest AI innovations

Manage interactions across chat, email, and voice using the generative AI-powered Inbox, which features tools like auto-response, ticket summarization, and coaching insights for faster and higher-quality responses. Utilize our Customer Data Platform (CDP) to gain user insights and deliver personalized conversations.

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50% Faster Time to Market

Accelerate value creation with Zero Setup bot deployment

Deploy bots twice as fast with ASG Platform's Zero Setup solution, which requires no training or coding. Easily integrate with your tech stack—like knowledge bases, CRMs, and other applications—for accurate, effective resolutions.

20+ Real-Time Actionable Insights

Track the metrics that matter most to your business

Enhance customer satisfaction with real-time, actionable metrics. Make informed decisions using KPIs such as deflection rate, goal completion rate (GCR), customer satisfaction (CSAT), first response time (FRT), and more.

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The Future of Enterprise Customer Experience

Harness 16B+ conversations annually to enhance experiences

Deliver immediate, personalized support with industry-leading accuracy

Deploy AI bots twice as fast to outpace competitors

Benefit from a secure, scalable, multi-LLM platform

Discover How Much You Could Save

ASG Platform is built for global scalability, delivering efficient and cost-effective solutions that significantly improve your ROI. Calculate how much you could potentially save.

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Your Savings

$

XXX,XXX

Approximate cost savings over 4 years.

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AirAsia Empowers Employees with Gen AI-Powered Chatbot for Seamless Self-Service

AirAsia

"AirAsia’s integration of a Generative AI-powered dynamic chatbot, enabled by ASG Platform, has transformed how our ground staff operates globally. This advanced technology ensures rapid responses to employee queries regarding policies, rules, and regulations, providing a seamless experience. With ASG Platform, accessing vital information on their devices, even in low-bandwidth areas, is effortless, removing the need to manually search through extensive documents. This innovative solution allows our team to focus more on delivering exceptional customer service to our guests, further establishing AirAsia as a leader in enhancing employee productivity and satisfaction."

Mohit Khatri

Head of Ground Ops Projects, AirAsia

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Behind Every Great Enterprise is ASG Platform

Our smart AI agents can adapt and continuously learn to suit any industry.

An Enterprise Leader’s Blueprint: Build vs. Buy—Choosing the Best AI for Customer Service

Discover how to select the ideal AI solution to revolutionize your customer service in this comprehensive e-guide.

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Slash Operational Costs by 60% with AI-First Customer Service Automation

Provide industry-leading accuracy when addressing customer queries

Move beyond simple FAQ responses to manage dynamic customer scenarios

Agent assistance driven by the latest AI innovations

Accelerate value creation with Zero Setup bot deployment

Track the metrics that matter most to your business

The Future of Enterprise Customer Experience

Discover How Much You Could Save

Your Savings

$

XXX,XXX

AirAsia Empowers Employees with Gen AI-Powered Chatbot for Seamless Self-Service

Behind Every Great Enterprise is ASG Platform

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An Enterprise Leader’s Blueprint: Build vs. Buy—Choosing the Best AI for Customer Service