Automate up to 80% of incoming email queries, delivering fast, empathetic resolutions while significantly reducing operational costs.
Harness the power of LLMs with ASG’s Email Automation, which comprehends complex, unstructured emails written in everyday language.
Processes lengthy, unstructured emails with ease
Identifies multiple intents within a single email
Recognizes urgency and gauges user sentiment
Automatically execute relevant workflows based on the identified email intent.
Access knowledge bases for accurate resolutions
Escalate to the right team when needed
Transfer complex queries to human agents
Deliver human-like, customized responses that go beyond standard templates.
Cross-reference user details in your CRM for contextual responses
Tailor responses based on detected user sentiment
Ensure responses align with company content guidelines
Seamlessly transition queries to human agents as needed.
AI-suggested responses for human agents
Automatically escalate to human agents when negative sentiment is detected
Involve human agents for complex issues as a fallback
Leverage customer insights for accurate, personalized resolutions.
Integrate smoothly with existing ticketing systems and CRM tools
Record all email interactions within the CRM for future reference
Access past email history stored in the CRM for contextual responses
"ASG has accelerated our AI automation journey, transforming critical use cases. Our After-Hours voicebot, powered by ASG, delivers reliable customer support, providing concise responses to customers. Automating routine queries has saved us millions over the past year, all while maintaining high customer satisfaction."
"ASG has accelerated our AI automation journey, transforming critical use cases. Our After-Hours voicebot, powered by ASG, delivers reliable customer support, providing concise responses to customers. Automating routine queries has saved us millions over the past year, all while maintaining high customer satisfaction."
Crafting success with the best-fit AI for customer service.
Insights from North American customer service leaders on embracing AI-driven transformation.
How Lion Air Group achieved 90% automation across 6 airlines with ASG Platform’s AI solutions.
Book a demo today and experience why we're the go-to solution for leading enterprises.
