Enhance agent productivity and performance with an AI-powered helpdesk that automates ticketing and personalizes customer interactions across chat, email, and voice channels.
Elevate agent performance with AI tools such as response suggestions, coaching insights, and conversation summaries. Reduce average handling time for queries and boost customer satisfaction (CSAT).
Seamlessly integrate your CRM and ticketing system with our Inbox to deliver relevant query resolutions. Gain real-time user insights by leveraging our Customer Data Platform (CDP).
Empower customers to solve their queries through a comprehensive self-serve knowledge base. Enterprises can also create and maintain an internal knowledge base within Inbox for agent use.
Monitor agent efficiency with detailed dashboards, analytics widgets, and reporting tools to gain valuable insights into productivity.
Streamline agent operations with AI-driven automation for ticket assignment, SLAs, triggers, and notifications.
"ASG has accelerated our AI automation journey, transforming critical use cases. Our After-Hours voicebot, powered by ASG, delivers reliable customer support, providing concise responses to customers. Automating routine queries has saved us millions over the past year, all while maintaining high customer satisfaction."
"ASG has accelerated our AI automation journey, transforming critical use cases. Our After-Hours voicebot, powered by ASG, delivers reliable customer support, providing concise responses to customers. Automating routine queries has saved us millions over the past year, all while maintaining high customer satisfaction."
A fully integrated SaaS product that plugs into your complete tech stack, seamlessly.
Integrate. Automate. Communicate instantly. It all starts with a conversation.
Boost productivity and elevate customer engagement with enterprise-grade, self-serve support.
Generate leads and sales through chatbots, SMS, voice calls, WhatsApp, Facebook, and more—all from one unified platform.
Meet your 24/7 AI co-worker. Streamline onboarding and empower employees for a more productive and cost-efficient workplace.
Crafting success with the best-fit AI for customer service.
Insights from North American customer service leaders on embracing AI-driven transformation.
How Lion Air Group achieved 90% automation across 6 airlines with ASG Platform’s AI solutions.
Join the most trusted and award-winning AI platform.
