Health Insurance Portability and Accountability Act
ISO 27001:2013 Certification
ISO 27018:2019 Certification
SOC 2 Type II Compliant
Our platform ensures secure access with user-level authorization, utilizing industry-standard SSO solutions. Company users can access their bot projects and integrations via Google SSO, Microsoft SSO, ADFS, and Azure AD. At the bot level, we also support AD, LDAP, SAML, and OAuth2.
Role-based access control allows you to set specific permission levels for team members such as developers, admins, testers, and more. Depending on the role, users can modify workflows, integrations, databases, bot training, intent mapping, and other functions.
ASG Platform enforces password complexity standards, with credentials encrypted using a salted hash (SHA-256).
ASG Platform services and data are hosted across multiple regions, including the US, EU, Singapore, India, Indonesia, and UAE. With disaster recovery built-in, our infrastructure spans N+1 availability zones, ensuring seamless operation even in the event of a data center failure.
All data transmitted to and from the platform is encrypted with SSL TLS 256 (HTTPS). Access keys are securely stored in Vaults and are refreshed every quarter to maintain security.
Our platform undergoes continuous vulnerability scanning using third-party tools, and our security team actively addresses any issues. We also engage external experts annually to conduct detailed penetration tests. To ensure compliance with international data laws, we offer PII redaction and masking. Additional safeguards include WAF, DDOS protection, IPS, and IDS.
Our servers are secured within our virtual private cloud (VPC) with network access control lists (ACLs) that block unauthorized access to our internal network.
Crafting success with the best-fit AI for customer service.
Insights from North American customer service leaders on embracing AI-driven transformation.
How Lion Air Group achieved 90% automation across 6 airlines with ASG Platform’s AI solutions.
Discover how to select the ideal AI solution to revolutionize your customer service in this comprehensive e-guide.
